GENERAL TERMS AND CONDITIONS
for orders and services from Four Seasons Kata Lips
(Version: October 15, 2025)
1. SCOPE OF APPLICATION
These General Terms and Conditions apply to all orders placed through our online shop at www.fourseasons.de as well as to orders and services agreed individually.
2. CONTRACTING PARTY, CONCLUSION OF THE CONTRACT
The purchase contract is concluded with Four Seasons Kata Lips.
Online Orders
You can select products, in particular wallpaper samples, wallpaper circles and risograph prints, and add them to your shopping cart. By clicking the order button, you submit a binding offer to purchase the goods contained in your shopping cart. Acceptance of these General Terms and Conditions, the Privacy Policy and the Cancellation Policy is required. After submitting your order, you will receive an order confirmation by email.
– For payment in advance, the contract is concluded upon receipt of payment.
– For payment by invoice, you will receive an invoice after placing your order; the total amount must be transferred to the specified bank account within 14 days.
– For payment via PayPal, the contract is concluded upon confirmation of the payment instruction to PayPal.
Individual Orders
Following individual consultation, you will receive a binding offer by email containing all order details as well as these General Terms and Conditions. Production will begin after receipt of payment.
– For payment in advance, the contract is concluded upon receipt of payment.
– For payment via PayPal, the contract is concluded upon confirmation of the payment instruction to PayPal.
3. PRODUCT INFORMATION
We offer custom-made wallpapers made from ecological non-woven material. The wallpaper is produced according to your individual dimensions. An additional 5 cm per wallpaper design is recommended. Colour deviations between the display on your screen and the printed result are technically unavoidable and do not constitute grounds for a complaint. We recommend ordering a sample beforehand. Upon request, the sample can be produced from a specific section of an image.
4. PRICES
All prices include statutory VAT and exclude shipping costs. The price displayed on the day the order is placed shall apply.
5. SHIPPING COSTS
https://fourseasons.de/versand-lieferung/
Shipping costs depend on the shipping method, destination, size and weight of the goods. Details can be found under the relevant link.
6. DELIVERY TIMES
– Wallpaper samples: approx. 7 working days within Germany.
– Custom-made wallpapers: approx. 12–15 working days within Germany.
– Wallpaper circles: approx. 12–15 working days within Germany.
– Risograph prints: approx. 10 working days within Germany.
– Deliveries abroad may take longer.
7. PAYMENT METHODS
Currency: Euro
Wallpaper Samples
– Invoice: payment within 14 days.
– Payment in advance: dispatch after receipt of payment.
– PayPal: payment confirmation by PayPal.
Wallpaper Circles
– Invoice: payment within 14 days.
– Payment in advance: dispatch after receipt of payment.
– PayPal: payment confirmation by PayPal.
Risograph Prints
– Invoice: payment within 14 days.
– Payment in advance: dispatch after receipt of payment.
– PayPal: payment confirmation by PayPal.
Custom-Made Wallpapers
– Payment in advance: production begins after receipt of payment.
– PayPal: production begins after payment confirmation by PayPal.
8. DELIVERY
We deliver to addresses in Germany, the EU, Switzerland, Norway and the United Kingdom. Delivery to Packstations is not available.
9. TRANSPORT DAMAGE
Please report any obvious transport damage to the delivery person as soon as possible and inform us immediately. Failure to report such damage does not affect your statutory rights, but helps us to assert claims against the carrier.
10. COMPLAINTS
In the event of justified defects (e.g. production defects), please send us a description and photos of the defect by email. We will review the case and, if the complaint is justified, provide a replacement.
Important: Colour deviations, differences in sharpness or texture that are production-related or intentional, as well as individually custom-made products, do not entitle you to return the goods.
11. CANCELLATION POLICY
RIGHT OF CANCELLATION
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period begins on the day on which you or a third party designated by you receives the goods.
There is no right of cancellation pursuant to Section 312g (2) No. 1 of the German Civil Code (BGB) for goods that are made according to the customer’s specifications or are clearly tailored to the customer’s personal requirements (e.g. custom-made wallpaper).
EXERCISE OF THE RIGHT OF CANCELLATION
To exercise your right of cancellation, please send a clear statement to:
Four Seasons Kata Lips
Meitzer Weg 58, 30938 Burgwedel
Email: mail (at) fourseasons [dot] de
Tel: +49 (0) 5139 952 8201
It is sufficient to send your cancellation before the cancellation period expires.
CONSEQUENCES OF CANCELLATION
If you cancel the contract, we will refund all payments received from you, including standard delivery costs, no later than 14 days after receiving your cancellation. The refund will be made using the same payment method you used for the original transaction. We may withhold the refund until we have received the goods or until you have provided proof that you have returned the goods.
You are responsible for the direct costs of returning the goods.
12. DATA PROTECTION
Personal data is treated confidentially and will only be disclosed where necessary to fulfil the contract (e.g. for shipping by production partners). Further information can be found in our Privacy Policy.
13. COPYRIGHT
All copyrights, design rights and other intellectual property rights relating to our designs remain with Four Seasons Kata Lips.
14. LIABILITY
Four Seasons Kata Lips is not liable for incorrect information or incorrect measurements provided by the customer. Any damage caused by installing or removing the wallpaper is the responsibility of the customer. Liability for damages arising from injury to life, body or health, as well as liability under the German Product Liability Act, remains unaffected.
15. ONLINE DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution at http://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.